Account Manager
Based in the Adelaide CBD, we are an established creative, marketing and digital agency. We love what we do and the people we come to work with. We are multi-skilled, across multiple disciplines. We believe collaboration makes our work better; that we can always learn something new; from anyone; at any time. We respect each others expertise and lean on each others experiences. We are down-to-earth, fun and friendly. We enjoy an afternoon beverage on the balcony, a quotable quote, and a good laugh.
We are Nucleus, and we’re looking for an enthusiastic human to join us and our Accounts team.
That’s a bit about us. So now…
A B I T A B O U T Y O U
We are a close-knit team that punch well above our weight, so finding the ‘right-fit’ is important to us. This means you will most definitely:
Be a natural communicator, able to build and nurture productive working relationships with clients and the Nucleus team alike
Have a good sense of humour, and a good dose of common sense; think critically about what we ‘can do’ and not getting caught up in the ‘can’ts’
Know how to prioritise as well as organise; you’ll be able to think on your feet and ask for help when you need it
Have a willingness to learn, and a willingness to lead; you enjoy a collaborative team environment, but are just as comfortable working autonomously.
Be business-minded, have good initiative and can pro-actively service and support the clients you manage
Enjoy a good chat; our clients are ‘people’ first and foremost.
You’ll also:
Have 3+ years experience in an Account Management or similar role (ideally in an Agency setting, but this is not a deal breaker)
Have experience and an understanding of creative, marketing and digital production services.
T H E R O L E
Reporting to the Account Director, as an Account Manager at Nucleus, you will manage a portfolio of clients undertaking a diverse range of brand, digital, marketing, video and campaign-based projects. Your day-to-day will include:
Nurturing client relationships, staying consistently up-to-date on their business requirements, identifying opportunities for Nucleus to assist in helping them grow.
Managing client projects from briefing and quoting, right through to delivery, working collaboratively with Nucleus’ team to ensure our projects are delivered to or beyond expectations
Staying across the status of your projects at all times, reporting on progress, managing expectations for your clients and Nucleus’ internal production teams alike.
Manage all client and project queries promptly and with a service focus (via phone, email, in-person or video conference)
Confidently attend client meetings, present approach and creative or digital recommendations on behalf of (or with) key Nucleus team members, and facilitate feedback constructively and efficiently through studio.
Follow up with clients on key outcomes of projects post delivery, assisting to identify and facilitate further project work.
Accurately maintain Nucleus’ job management system, follow business processes and workflow practices, inclusive of job setup, briefing, estimating, timelining, budgeting, invoicing and supplier management.
Make innovative design, marketing and digital recommendations based on client objectives in consultation and collaboration with the Nucleus team.
This is a full time role, working from our city location, however flexible working arrangements may be negotiated for the right candidate. Salary will be negotiated commensurate with experience.
H O W T O A P P L Y
If you believe you’re the right fit for this position, please email your application, inclusive of CV and cover letter outlining your relevant experience to Bianca Mesisca, Account Director at [email protected].
To be eligible for this position, you must have permanent residency in Australia and be located in Australia at the time of your application.